Who does not like to stay in style and be fashionable? And when it comes to staying in style and fashion, Marks & Spencer is for sure a name that would pop into your mind. So, have you shopped from Marks and Spencer recently? Or are you a regular Customer at Marks and Spencer? If your answer is yes to any of the above questions, then there is some great news for you …!!! Marks and Spencer Outlets are running a Customer Survey, which can be accessed on the website www.makeyourmands.co.uk.
According to the information that is currently available, this survey conducted by The Marks and Spencer is an online questionnaire designed by Marks and Spencer that assists and augments in measuring customer satisfaction with regard to the services and products offered to their customers by the Marks and Spencer. The firm uses the information you submit to enhance their product line, the ambience of the store (i.e. the retail ambiance), and their customer service.
If you choose to take part in The Marks and Spencer’ survey, you will have the chance to provide essential, meaningful, and honest ideas and feedback about your most recent shopping experience at any of The Marks and Spencer Outlets. The firm desperately needs this input so that they may learn what their consumers appreciate about them and about buying with them, as well as what they dislike about them and about purchasing with them.
This allows The Marks and Spencer to improve themselves while also ensuring a better shopping experience for future consumers of The Marks and Spencer. Customers of The Marks and Spencer also have the opportunity to win a $50 cash reward. The Marks & Spencers are attempting to ensure that you and other visitors have a positive shopping experience with them; but, they understood that they must first understand what is causing the negative experience before attempting to correct it. At Marks & Spencer, your voice, the customer’s voice, is important.
In addition, by making your opinion heard, you will be eligible to win one of ten £50 (or €50) cash prizes that The Marks and Spencer is providing in exchange for honest and genuine consumer feedback.
Table of Contents
About The Company
Marks and Spencer is a massive retailer with stores and operations in over 50 countries, including India, Egypt, and China. Marks & Spencer is well-known across the world for the high-quality clothes and textiles, housewares, and luxury food goods that they have provided to its consumers for many years. Today, The Marks and Spencer has over 800 stores and locations in the United Kingdom alone, including its very own flagship store on London’s Oxford Street, and the company employs almost 80,000 people.
Why Is M&s Conducting This Survey
To be honest, the main goal of this survey is to gather honest feedback from consumers. It is quite challenging for businesses to attract clients and persuade them to express their true and honest views regarding their previous shopping experiences at The Marks and Spencer. So that is the primary explanation or solution to the issue of why firms provide a survey with attractive prizes in exchange for some honest and genuine comments!
So, this time, in exchange for some honest criticism, The Marks and Spencer is giving away $50 cash prizes to their customers who are ready and willing to offer their opinion about their shopping experience with The Marks and Spencer on their website.
You don’t have to wait any longer if you want to win the $50 cash prize; simply write about your shopping experience with Marks & Spencers at www.MakeyourMandS.co.uk.
Rules And Regulations; Terms & Conditions
In order to be able to participate in The Marks and Spencer’ Customer satisfaction and Feedback Survey, you must make sure that you qualify the conditions or qualifications that are mentioned below:
- You must have access to a computer, pc, or laptop, which is in proper working condition.
- You must have access to the Internet.
- You must have with you a purchase receipt that you obtained upon shopping from the Marks & Spencer store.
- You must be able to read either the English or Spanish languages.
- You must have an invitation to The Marks and Spencer Customer Feedback Survey.
- You must have attained the legal age of majority or be 18 years of age or older.
Quick Steps
The quick steps following which you will be able to successfully complete your participation in the Marks and Spencer customer feedback and satisfaction survey are given below :
- Go to the official survey website at – www.makeyourmands.co.uk
- Click on start the survey
- Give the unique code mentioned on your purchase receipt.
- Answer all the survey questions.
- Give consent so that your name can be entered in the Marks and Spencer Sweepstakes.
- Submit the survey.
How To Do The www.makeyourmands.co.uk Survey
In order to complete your successful participation in the Customer Feedback Survey conducted by The Marks and Spencer ( which is available at – www.makeyourmands.co.uk )follow the steps that are given below :
1. To begin, go to the website where the Marks and Spencer customer feedback survey is performed. (The consumer feedback survey for Marks & Spencer may be found at www.makeyourmands.co.uk.)
2. You will now be sent to a website where you may read the rules and regulations, as well as the terms and conditions and privacy policy.
3. Now, when you believe you are ready, click on the section that reads “Click here to begin the survey.”
4. Locate and give information relating to the Unique Code, date, and time of your visit to The Marks And Spencer outlet/store from your receipt.
5. Once you’ve entered all of the necessary information, click Next.
6. Now you must respond to questions regarding your buying experiences at The Marks and Spencer Outlet (s). Most questions will provide you with numerous options from which to pick your response.
7. In certain questions, you will be able to select more than one multiple-choice answer.
8. You may also be required to respond to questions that provide a place where you can fill in your thorough response. Please follow the directions provided to you in order to answer all questions correctly.
9. When you have done answering the questionnaire, enter the sweepstakes. Enter the necessary information and follow the directions and instructions that are given to you. If you do not wish to enter, just shut your browser window.
Reward
You will be rewarded for successfully completing the Marks & Spencer Customer satisfaction and feedback survey with a chance to win one of the ten £50 (or €50) cash prizes that The Marks and Spencer is providing. This fantastic incentive is simply for providing honest, helpful, and real feedback from their consumers.
How To Contact Marks And Spencer?
If you wish to contact The Marks & Spencers Group for some reason, you can do so by choosing any of the below-mentioned means :
- You can write to them at their address:
Marks and Spencer Group
plc Waterside House
35 North Wharf Road
London W21NW
Telephone: 020 7935 4422
Registered Number: 4256886
Place of Registration: England and Wales
- You can call them at their mob. no. : 0333 014 8555
- you can reach out to them at their web – site address: marks And Spencer.com or at makeyourmands.co.uk
Final Words
The fact that The Marks And Spencer is now a household brand for more than three-fourths of the world’s population, or at least half of the world’s population, is undoubtedly due to their dedication to their consumers. As a result, the customer feedback survey that they are now doing is extremely useful to The Marks And Spencer’ consumers. True, The Marks And Spencer have the opportunity to improve themselves, but who benefits from that improvement? Consumers, and only customers, will reap the benefits of such efforts, since it is their comments and recommendations that are being taken in and considered, and it is their concerns that are being addressed.
So, don’t you believe that if you’re a Marks &Spencer customer, this is a total win-win situation for you? You either win a $50 cash reward or get to shop at a better location the following time… Aren’t both of these alternatives beneficial to your health? So, why are you still here, if you’re a Marks &Spencer customer?
Go to www.makeyourmands.co.uk right now to enter to win the $50 cash reward!
Thank you to Iain in Mark’s & Spencers Alnwick. We were more than grateful for you putting our shopping through the self service check out. It was my husbands first day out following spinal surgery so we both appreciate the help you gave us.
Thank you once again.
Good evening my visit to the Kimarmock store was made more pleasant by cashier JulieW,who was pleasant knowledgable and professional,she helped make an Old Man suffering from the condition known as “AA”,day Cheers Lass
Thank you so much to Jan at Marks and Spencers Albert Street nottingham.
I need help on the size for a Pilot Jacket £69.00
Jan helped me to make the purchase by giving her opinion and time, she even tried the jackets on for me to see the difference in size.
Brilliant customer care, and a very nice lady.
Thank you
09/09/21 11:14 42136 203 1292
Yesterday, I visited your Monks Cross store in York I tried to work out the self fill food section. One of the self systems did not work, so one of your staff called Amanda, can to my rescue. Amanda was very helpful and kind, we met up again at the till, I wish more of the staff were as helpful, so well done Amanda.
On the 2/09/21 I visited the store in Shrewsbury to have a fitting for a bra. I had had with some difficulty previously contacted M&S by phone and had eventually been informed on the telephone that I should come to the store early and that I would not need an appointment. On arrival I was informed that this fitting was not possible at the time because of shortage of staff. The day was saved for me by Julie Parr who listened to my problems and gave me advice suggesting bras that may suit. Having great confidence in her knowledge and abilities I arranged a fitting for9/09/21. At this fitting, where she was assisted by a trainee, Holly, I benefitted from her professional approach. She had a good knowledge of the stock and could empathise with both my age and my complex needs. My friend who was with me had also benefitted from Julie’s skills in the past Please thank the Lingerie Department on my behalf
Thank you to staff at Marks & Spencer at the Vanguard Centre, York. When asking for items we couldn’t find, staff were more than helpful to show us where to find them – not just pointing but actually taking us to the correct place in the store – nothing was too much trouble.
Many thanks
I want to thank Tracey at Inverurie M&S today for her help and also for being lovely and cheerful, it makes such a difference when people can make you smile .
Thank you Tracey 😁
The Last two days i have visited Marks and Spencer at 5 Giltbrook retail Park, I purchased trousers thinking they were my correct size in Slimfit, No i decided to go for a larger size no good, went back and tried again with the assistance of Susan M i got there it appears i should buy Regular fit in my size, It was so nice to get assistance Sue came out of her way to help me, also she served me the day before, so i now have the right trousers thanks for your help Susan M,
Thankyou Roger at M&S Hayle Cornwall for a very courteous & pleasant checkout today & most importantly for finding my glasses on the aisle floor adjacent to the checkout & then finding me to deliver them back to a very relieved gentleman 👍😁
Visited M & S Perth ladies department for some necessary purchases on a dull morning , the staff especially Ann were very helpful and supportive in ensuring that I got what I wanted , not currently available in the store in my size ( due to logistics supply and demand etc .etc ) . Agreed to get what I wanted sent to my home by post ( rural area…) . As I am an economic development professional I do hope that the Perth Store will remain open as it it is an anchor retail outlet for Perth & Kinross and the surrounding areas of Fife , Dundee , Angus and Stirlingshire proving both employment , food & high street fashion.
A BIG thanks to Tracey at M/S Ormskirk store. My husband was recovering from Sciatica and she very kindly helped him pack the shopping, he got to the till and realised he had forgotten something she went to get it for him. Most kind and helpful.
Thanks
Unfortunately these days and because age has marched on, I need a little help from staff when doing a major shop up so I do rely on the excellence of the shop’s staff to make the process easier. And the terrific staff of Jo P and Enisa scored a 10 rating from me this morning such was their kindness, speed and welcoming attitude that I experienced in the Tolworth store.
Thank you M&S for terrific food and outstanding service – why ever would I shop elsewhere?
Went into Worthing M/s to change a jersey I had bought as a gift but it was the wrong colour! Isobel quickly and kindly sorted it out and helped me find a replacement. I do NOT enjoy shopping for clothes, Isobel helped me to feel it was not too bad.{occasionally!]
Emma at Waterside Retail Park Ilkeston Derbyshire needs a shout out.
She was so helpful and friendly at sorting out my shopping into its two halves (as one part was for my neighbour)
We then had a bit of banter as she told me she’d been on early shift since 4.30am and despite that (at 11am) she was still on top form.
It all helps to make the experience pleasant!
A big thanks to Donna from Betty robertson@ Steve Robertson you were very good at helping my mum choose denims.
Thankyou to Mike in the Southampton store. Was very helpful when helping us order our wedding suits. Very kind and friendly would shop here again.
Visited the M&S Outlet store at Jtn 32 , at Glasshoughton yesterday. I would like to thank you to Nathan for being helpful, & pointed out that one item had a further reduction, so definitely a good buy, & that I could have another cami top for half price, when I said yes please, but it would take me a few minutes to get another, as I have mobility problems, he went & brought back two styles to see which I wanted. All this was done with a very good friendly nature, & a smile on his face. Very good customer service, to a disabled OAP.
I wish to give my view on the new M&S store at Sears Retail Park, Shirley, Solihull in particular the M&S Cafe. The only reason I still use the cafe is because I have the drinks vouchers given as a Premium Card Holder. It is so different to the cafe at the old M&S.
My friends and I have the following gripes:- Having to order from the machines or the app. The machines take a lot longer to order
from as a lot of people need help (me included at times). Having a cashier on a till,
who gives you a number, then your drinks/food are bought to your table would surely
be a lot quicker.
You can only pay for anything with a credit/debit card. I feel you are dictating to your
customers how they spend their money in the cafe. Customers should be able to pay
with cash.
If you fancy a biscuit with your coffee/tea there’s now no biscuits to buy.
No sandwiches/toasted sandwiches for lunch
No green tea. As I don’t drink normal tea this is a shame. How hard is it to put a green
tea bag in a teapot!!
No toast/preserve anymore if you were going for breakfast. I was told, by a cafe
assistant, to order the children’s toast (which appeared to be only one piece of toast)
and omit the beans/egg etc! Not quite sure what that was about.
I used to love everything about M&S and apart from the new cafe I still do. I appreciate I am probably in the minority with this but if I didn’t have the drinks vouchers I would not use the new cafes. I live near the Longbridge store and wonder how long it will be before that is re-done!
I visited Marks and Spencer in the high street in Worcester with my son on 19/09/2021 and needed some help . We were greeted and helped by two lovely ladies Rose and Rachel .
Nothing was too much trouble, they were knowledgeable, friendly, smiling with excellent customer care and helped us with choosing the right size and outfit . I cannot praise them enough .
I know when you work in a shop , customer is vital to the company however I could tell that these two ladies loved their job and interaction with their clientele.
You should be very proud to have employees such as Rose and Rachel who lead by example by delivering such a high standard of customer care. I will definitely return to Marks and Spencer.
Visited M&S at Castlepoint ,Bournemouth this afternoon and my wife was looked after by Julie Randall in the ladies fitting room who was excellent and more than happy to get involved.
Just to say that today in the cafe at M and S Bath , Georgie was both charming and helpful . I visit often and am always impressed by the service .
Did some shopping at Hand Forth Dean and was checked out by Sharon C who was very polite and helpful which makes shopping a lot less stressful for someone like me who does not like shopping.
Went shopping in my local marks at giltbrook Nottingham was served by reine she was amazing
People are nice friendly
Bought a Dressing Gown and Shoes at M&S store Trafford centre and shop assistant Vicky was very helpful
Very pleasant shop every things were supposed to be The staff was very friendly and helpful
Had an amazing shopping experience today. Went into Kings Road, Marks and Spencer, was served by a lovely lady called Louise. Very helpful and cheerful.
So nice to see.
Thanks so much. Please pass on my appreciation.
Thank you Lisa in the Cork store for assisting me for a perfect Bra fitting and finding me the perfect fit and bra!
Rumena has been very helpful to give me a discount today at hackney Central branch of M&S. I was £5 short for a discount but she asked me if I wanted to avail their offer. I did and saved extra £5 on top of their in store meal deals.
Made food purchase at M&S Fulham Road this evening having spent 6+ hours waiting at Royal Marsden Hospital with my Daughter.
Sadly she was kept in overnight. I had not eaten or drunk since this morning so was so relieved to be able to purchase immediate refreshments and something to take home for dinner after another long drive. Excellent well stocked branch with good safety procedures in place. Polite young staff who assisted with self service tills and there were no queues! Thank you M&S for making my day
Went for coffee at Maybrook Simply Food – very bust on a Monday morning – Really friendy staff – so helpful – Good job Maybrook
my husband and I complete our major grocery shop at M & S Food Hall at Clock Tower Retail park, Westway , Chelmsford very Thursday. The staff are always helpful , polite and friendly , that’s why we go there, as well as buying quality products. Last Thursday we were served by Lesley Waters who epitomised all the above.
Thank you to Shell in M&S in Basingstoke today. She sorted a few issues out for us patiently and in a cheerful, helpful and friendly manner, tracing our account, dealing with an order, a refund and a collection. Very good customer service and communication skills making our shopping experience less stressful today.
After spending almost an hour on the 29th Sepember, first on the chat line, being passed from one person to another, only to have the chat closed on me. then had to email only to get a return email,not exactly grasping what i actually wanted,but told to go to a store for my problem to be sorted out. CHRISTINE from EPSOM M&S, was helpful very efficient,telephoned HO and spoke to Bobby, Christine understanding the problem immediately, was able to get my refund promised to be showing on my next account within a few days.After me waiting 6 weeks for it. Christine was a joy to speak to, a smiling face, when you know,your problem is going to be solved.
An asset to M & S.
Was served by Matthew R. who was polite and helpful, asked if I needed to collect my shopping by car. This was not necessary, but he was considerate. Thank you Matthew.
I want to thank Arlene at cardinal place. She is very helpful and friendly. She always tries to help customers to solve problems, I had good experience with her!
thank Arlene at cardinal place. She is very helpful and friendly. She always tries to help customers to solve problems, I had good experience with her!
I had a great service today in Omagh M&S store by Patricia She went through a mastectomy herself and was totally understanding when i was been fitted for a post surgery bra TIA again
I shop at M&S every Tuesday and Friday at Walton on the Naze excellent produce and excellent staff
Especially Kathy always helpful and always a smile on her face I look forward to seeing her as much as enjoy shopping
Lisa
Sheila at the Cheapside store in the city is always extremely polite and very helpful. Often pointing me towards what is new in the store and making recommendations. She’s an asset to the store. I have also seen her interact with other customers. Always goes the extra mile. She also introduced me to the Sparks card as she has noticed I am always shopping in there.
Went into m&S on 27/09/21 Thank you Nina in the Ealing store for assisting me for a perfect Bra fitting and finding me the perfect fit and bra
Whilst shopping in simply food at Dover, I asked an assistant where a product was, she went ou5 of her way with a big smile on her face to show me, even though she was not on duty… her name was Sharon I wish there was more people like her.
With a change in waist size I need ” stretchy trousers ” and found them but only one pair and I really needed 2 pair. Along comes Carol at the M&S Outlet at Ashford who seeing our disappointment at only finding one pair offered to take the pair we wanted to see if she could match them with any in the storeroom. 5 minutes later she returned with identical trousers and so problem solved. Carol was kind, courteous and above all helpful. It was well worth the 20minute drive to Ashford to find what I wanted.
Bought a gift card for my granddaughter as she rings me just to see how I am. She is 200miles away so it gives me great pleasure to imagine her smile when she will receive this card. 😀
I love to shop at The Guisborough Simply Food Store
I was starting to queue and Peter intervened and took me to another queckout
He was so so helpful
I will be shopping here again!
Thank you Guisborough 5/5 every time!!!
I love to shop at The Guisborough Simply Food Store
I was starting to queue and Peter intervened and took me to another queckout
He was so so helpful
I will be shopping here again!
Thank you Guisborough 5/5 every time!!! You always go the extra mile for your customers
We love you!!!
Visited M&S Rickmansworth yesterday, the nicest lady served me Wendy Gorman – Id purchased a big bag of diced onion and she gave me top tip on how to keep them fresher for longer. I watched her served the people before me with the same lovely kind nature.
makes such a difference having service like this.
many thanks
Good service at self till area !.
Brilliant service and lovely lady on the till couldn’t be better
Hi,
My wife and I visited your store yesterday the 4th of October 21 at, Eclipse Park, Sittingbourne Road, Maidstone, Kent. ME14 3EN.
Whilst in the store we thought we would go into your Cafeteria for a coffee and a snack. When approaching the entrance to the cafeteria I looked around for some Hand Gel, but there wasn`t any around. The first port of call for us was the cakes, scones etc. which were all under glass domes which you would lift and help yourself with a cake slice or tongs. My immediate thought was not to touch them as other people had, and not sanitised there hands as there were no gel available. We decided to each have an iced bun which were seal wrapped. We then went on to the station where hot drinks were made and payments were taken. There was just one person on the station taking cash and making the hot drinks, I also noticed that the person was picking up the cups with her thumb inside the cup. I was quite shocked to see that, after just taking cash from the person in front of me. We then went to go to a table, although there were plenty available, we found it very difficult to find a table that didn`t have crumbs or circles where cups had been left. Before sitting down I went back to the cashier and asked her if there were any Hand Gel, she put here hand under the counter and gave me a very small bottle to take some from. Whilst eating our snack I noticed the person that was clearing the tables only took the used crockery but did not wipe or sanitise them. I was shocked at this level of hygiene from M&S To cap the visit off, the Gel bottle at the exit was empty. I don`t think we will be using M&S cafeteria again. Very Disappointed. Keith Humphreys.
Hey Keith we always carry our own hand gel and if you had your own you could have self sanitised. People like you make me SICK as it seems all you have to do is MOAN MOAN it is people like you that stops people wanting to get shop floor jobs you sad idiot
Rushing as usual I was thrilled to find 2 of my desires were date reduced….saved almost £4. Thanks
Clean well presented store
Staff are Friendly & Helpful.
I would like to thank Jenny at Aintree M&S retail store..She was so pleasant and helpful. Five stars on Trust Pilot for her..
Margie
We were served on 6/10/21 by Gilly at M & S, Fosse Park, Leicester who went above and beyond to meet my needs. I spotted a picture advertising a cushion that matched the quilt cover I hade purchased earlier in the year but couldn’t find it on any of the shelves or displays. I asked her if I could order 2, so she swiftly went and fetched a device and ordered me 2 and escorted me to a till so I didn’t have to wait in a queue to pay. I then asked her where the Percy pig blankets were and she took me to the shelf and then proceeded to fetch me some new lines from storage that were not on the shelves yet as she thought I might like them. I did like the pets toy so I bought that along with the blanket. She was the most helpful and engaging person working in a store that I have come across so she deserves a big thank you.
I was served today by Kieron at the Springfields Outket in Spalding Lincolnshire. He was nothing short of professional and courteous and such good customer service deserves recognition. A delightful young man who clearly loves his job. Thank you.
Would just like to say a big thank you to Sian at the Eclipse Park store Maidstone.
So helpful, and an absolute credit to your staff, checked stock, ordered an item on line for me to collect in store, made everything very easy. Perfect.
On 11/10/2021 we went to Hedge End Marks and Spencer store. We were served by Samantha Dix on furniture department. We would like to say a big thank you to Samantha with her help to sort out our furniture order, she went above and beyond helping us. She spent so much time with us, making phonecalls and during the process she was explaining to us what she was doing. It was great pleasure to be served by Samantha Dix and she was so polite, helpfull and knowledgable. She is great asset to Marks and Spencer and we would like to say Thank You Samantha for your help.
On 11/10/2021 we went to Marks and Spencer store in Hedge End near Southampton. I would like to say big Thank You to Samantha Dix – assistant on furniture dept. who was helping me with furniture order. She spent so much time with me, making phone calls and explaining to me what she was doing. She was very knowledgable, helpful and polite, great asset to Marks and Spencer and i would like to say Thank You to Samantha Dix for your help.
13 October 2021 12.43
Would like to say a big thanks to Lorraine Hansell Wolverhampton M & S
I walked into my bra appointment feeling fed up of not getting a bra not
Fitting properly. Lorraine greeted me with a smile and listened to my requirements
She measured me and explained how a bra should fit correctly at back front and sides. I wanted to minimise and she came back with your fabulous flexi with 36 stretch I instantly felt comfortable and confident she told me of colour range and said there was matching underware. I tried your total support range which was equally fantastic cool and comfortable and great in black with lace trim which looks great with my new
M & S dress I got for my birthday. So all in all I walked out having purchased 3 great bras wearing one of them with a smile. So thanks marks and sparks for coming to my rescue there is no one else in my town offering this service and having tried purchasing bra over the Internet sorry this is one service which needs the human interaction to get the right reaction. God bless M & S
On 9/10/2021 I went to the M and S Simply Foods store in West Park Darlington. Gill Tate served me on the check out. She was very nice and helpful. I’d forgotten to get eggs and she sorted that out for me . Thank you Gill.
Noreen Baker 2:25pm 14th October 2021 Store receipt 999024431010140339909 12:00 14.10.21 15930577 33990 104 4310
Re: Marks and Spencer Food in Princes Risborough Bucks
My wife shops almost on a daily basis at your Princes Risborough Food store. She has never had a complaint about the service provided at the store. The staff are excellent, helpful and friendly. She uses the store to collect goods ordered on line, which of course is very convenient for her. In particular she has always had the highest regard and praise for Adrian. Adrian has always been more than happy to attend to queries regarding stock and good delivered to or returned from the store. During the last twelve months I have been hospitalised on two occasions. On each occasion Adrian went of his way to offer help and support for her during this difficult time. This is particularly important for a woman in her 79th year. Marks and Spencer are renowned for their customer care and service, but my wife feels that Adrian has given customer care, help and support far above the call of duty. I write on my wife’s behalf and at her direction since she is not good on a computer.
Please feel to contact either of us for more information or confirmation.
Yours faithfully
Vic Baker
For and on behalf of Noreen Baker
So I just sat down with a cuppa to do my survey and was all set to give Nigel 5 stars for his efforts but was unable to continue as I no longer have paper receipts ( I choose not to have them unless buying clothing / gifts which may have to be returned if they are incorrect , thankfully this is not a regular occurrence ) . Just thought this was something you would like to have brought to your attention
Phil
Jules at M&S Foodhall in Southfields served me yesterday – she was helpful, cheerful,
patient – great service, and a pleasure to shop.
Had a lovely visit to the coffee shop in Mary Street. Denise and Tina were so helpful and I got great service with a smile and lovely food and coffee. I will be back.
Angela
On 15/10/2021 I went to Marks & Spencers store, Gemini, Warrington and i have to say the service was outstanding. I miss placed an envelope containing £500 which was a clients money (Older vulnerable lady). Alison & Laura were both outstanding they kept me calm, offering lots of reassurance and found the money. The money had been handed in (still some honest people in the world) and the staff found me and returned the money, meaning the lady i was shopping for was able to have the gifts she requested. I can not thank your team enough.
Huge thank you….i will never forget your kindness.
I visited Marks & Spencer in Rickmansworth today 15th October and was served by KESHIA (5)
and she was so helpful and pleasant and I look forward to seeing her in there again!
On the 14th of October We paid a visit to Marks and Spencer in Milton Keynes and we were very well looked after by Rashmin the suit advisor. Rashmin put herself out to try and get me sorted with a suit that i liked.
Rashmin tried to order me the suit as they did not have it in Store the size i wanted and thought the order had gone through but it had not, after 3/4 times trying she wrote all the details down for me so i could try from home.
I have logged in to our Marks and Spencer account and the suit is STILL saying you have 2 pairs of the trousers that i require but when trying to place the order it comes back as Trousers not available, and this is the same thing Rashmin came across when trying to place my order.
Rashmin was a super help to me all the time i was in the store and we would love to say a super THANK YOU Rashmin (suit advisor) Milton Keynes
The Suit details are T152079Y AND T152080Y Jacket size48S and Trousers size 42/29 and i would appreciate this error being looked into.
Visited Sheffield Fargate store today for the first time in months and for the last time in months.
Unattractive, not sure what demographic of population aimed at. The majority of people in the store were middle to older and contents didn’t reflect this. Lack of people carrying merchandise or at tills was noticeable.
Visited the cafe.
At least 50% of the tables were unavailable because they were piled high with trays full of dirty crockery.
Come on marks pull your socks up a very disappointing visit.
Thank you so much to Daphne at your Westfield Stratford store for being very friendly and helpful. She scanned my Sparks card, found my offers and got me 20% off!
We visited The Meadows store in Camberley, Surrey, today, where we were served by Sarah Wills, who was exceptional in her role. She was mentoring a new member of staff (apparently only 16) and was complimentary about her, as well as helping us with a large order. Sarah went over and above and could not have done more. She engaged with us regarding our impending move and made us feel valued as a customer – a rarity these days. Huge thank you to Sarah and M&S for keeping their staff happy!
I visited M&S today, and the staff working there on the till was supportive enough to give information needed , “Good things happen, everytime we shop”
I was shopping in the Brookfield store in Cheshunt on Sunday on 16th /10/21,I became
very unwell & thought I was going to faint due to my blood pressure dropping to low.
I was laid out on the floor while someone called for first aider’s I was attended by 2 lovely ladies called Sharon & Angela, they were truly wonderful , not only to me but also
to my Daughter & 9 year old Grandson ,the latter of which was getting very upset.
They stayed with me until I felt well enough to go into the Caffe for a little snack,
found us a table & queued at the till with me & carried the tray to the table.
Thank you ladies. Margaret Palmer.x
My friend and I visited your store at Hayle Cornwall on Friday 15th October. and I purchased two packs of mens tee shirts which was on the 1st floor. I was served by a very pleasant young man who was extremely helpful, pleasant and attentive. His name was Roger, I remember seeing him last year when he was in the cafe working, where he smiled and was always patient and helpful even with awkward customers.
It makes shopping enjoyable to be served by such a pleasant young man.
I hope my comments reach this helpful man.
Having to get though heaps of junk info to try and do a survey – far too time consuming and difficult. Typical!
I wanted to make a comment about our good service at M and S, Fleet, but instead got reams of utter rubbish. Whoever thought this so-called survey was a good idea couldn’t run a bath and should be reassigned to toilet cleaning.
Best supermarket in the town.
okey dokey
On l4 October I purchased at your Liverpool outlet a bed throw. I had seen this the week before but could not find it when I came in. Spoke to a young man called Rob who advised things had been moved and should find it upstairs. I still could not located but without asking he had gone to check on the computer system which showed it was in stock and on his own initiative he looked round the stock room, found the item and then located me on the floor indicated previously. This was exceptional service from this young man and its a credit to him and M&S that you have good people working for you. I hope this gets thru to whoever deals with HR matters but want to ensure that Rob has this noted on his record.
Shelly and Erkin at London Luton Airport store was fantastic as always. I am always very happy with the service.
Visited Beverley branch this morning 21/10/21, purchased a few grocery items and was served promptly at a till by Caroline A who was pleasant, chatty and cheerful, making the visit a pleasant experience and increasing the chance of me shopping here again.
The store was clean, well set out and appeared well managed.
Well done.
Thank you to heather and Jim today at the centre m&s for helping me find the item I needed! So lovely,helpful and polite.
I visited Beverley Simply Foods store today, where I was served by Karen Ling, who opened a till to serve me.
Karen provided me with friendly efficient service, as always .
May I also add that I received excellent service in the coffee shop a few days ago, but did not take a receipt to be green!
My wife and I recently entered into the M.& S store at Flowerdown, Weston-s-Mare in something of a bad mood as a chair ordered through M&S Cribbs Causeway in June had still not been delivered. Apparently, obtaining the chair from Europe was proving difficult post Brexit etc, However, life goes on, shopping to do and we got all we wanted. At the checkout we were served by a delightful lady named Helen. She was cheerful, helpful, informative and we left there in better spirits. Coffee called!
I visited the Chichester clothes department this morning for an exchange .I had brought a jumper the day before that was too large the assistant said I had a voucher on my sparks card and as long as I retuned the jumper within 6 days it would still apply.At the till I wanted to exchange for one the same price I was told the till wanted to give me a 10 pound refund foe the voucher not 5 so she needed a manager she arrived and said she could not sort this out and needed another manager who sorted it by not giving me my voucher discount she just handed me my purchase and said you owe us £5 This exchange had taken a very long time and no apology was ever given during this time and I was made to feel like the whole exchange was my fault I would never recommend this store to anyone
I have shopped at M&S all through the pandemic and in general have felt very safe doing so. Occasionally there is no one on the till and we are expected to use self service checkouts but if I wait at the till someone will come . Nani today at Rochdale was very pleasant.
With regard to a previous comment, I was in M&S at Marble Arch yesterday with my granddaughter and visited the cafe on 3. We could order over the counter, could order toast if we wanted (we both had the Mac’s cheese toastie), we were given a number, the order was brought to the table, and I paid cash. Totally the opposite of the previous lady’s experience. It seems branches do differ quite considerably. I must say, I do much prefer to order over the counter.
We are regular customers at the M & S Food Store in Wellingborough. The only problem is checking out and despite the availability of 4 cashier checkout tills, only one or two are ever open, therefore creating queues. If you want people to to shop – please have sufficient staff to take their money..!
From a Shareholder: I went to Epsom M&S this morning. Is it a new uniform? Dreadful. Maria on the till was very helpful as was the lady who found the Christmas stuffing for me. At the till someone was called to find a replacement item- OMG, what is M&S coming to – a real scruff, long hair, unruly beard. For heaven’s sake, M&S, get your staff to tidy up – you have a reputation to maintain and that wasn’t it.
Visited Outlet at Gretna today, and got excellent service from Liz even though she was having issues with the card machine. All credit to her for keeping her cool!
Went to Marks and Spencer Longridge today – was served by a very helpful assistant called JULIE – who asked me if I had a sparks card as there were offers I did not know about. Ended up saving over £4.20 on my purchase. Thank you Julie for pointing this out to me.
This so-called survey site is astoundingly difficult and complicated to access and utterly useless in every way and I am only persevering through all the claptrap and roads leading to nowhere because your staff area so good they deserve a pat on back.
Whoever put this online heap of digital online deserves to be reassigned to toilet cleaning. By the way, I design websites that are easy to access and follow through.
I would shop much more at M and S if their cards actually had some use, like giving points without having to go online with a password- we don’t have time for that sort of claptrap. Sainsbury’s do it simply with points you can use so we shop there.
Visited M&S Abbey Centre, Melissa is ladies clothing was extremely helpful, very happy and made me feel important thank you
This survey is much too difficult to access!
All I wanted to do was to acknowledge the wonderful service I received today at M&S Merthyr Tydfil by a staff member called Gaynor. Thank you so much!
Went to the Newbury store and stopped off for a lunchtime coffee.
Although M&S try very hard it all comes down to the quality of staff producing quality results.
On this visit our expectations were far exceeded because of Louise the Barista. What a great cup!
If you visit this store ask for Louise……..please.
Hi. Today I visited your shop at Eclipse Park Maidstone the lady who helped me was Alison W from USA. She was so helpful and patient made my shop a really good experience. Hope she’s there next time I visit. Thank you Alison.
Great experience in Handforth Mark’s and Spencers
tried to do survey from Marks and spencers ang cannot get to the survey
Dartmouth store just great, helpful, personal approach from all staff. Makes shopping a joy.
Thank you to the lovely staff at Liffey Valley especially on Saturday 23 October, coffee and cake was delicious, nice treat and much appreciated.
would like to thank and praise Anita at the Cleveleys store. She is always cheerful and extremely helpful also
she is very knowledge about all products and offers. it is a joy to be served by her. She is a definite asset to your workforce.
I visited your store in Cambridge today to buy a bra because the triumph bra I’ve been wearing is discontinued. I was served by a most pleasant and helpful assistant for a bra fitting, for which I did not have an appointment. She spent a considerable time ensuring that I purchased the bra which was most comfortable – not an easy thing to do as I am in a wheelchair and have little speech. She involved my husband in helping me, something to which he is accustomed. The lady who served me was Ana-Rosa, and she most certainly get a 5* star rating from me. I hope she will be there to assist me next time I require help
I shopped today at the Doncaster Wheatleyhall Road store. I always find the store staff to be very help. Today the cashier was a lady called Helen Smith, it was her that introduced me to the Sparks card and the offers that could become available to me. She was really helpful and informative. I have started shopping in M&S for my elderly Aunt who is housebound and in doing so have found many lovely foods, which I knew was available but not always in my price range. I have introduced myself to you ‘count on us’ range and I love the variety of meals available. Many more than any other supermarket store. Now I just need to avoid all the other goodies as this won’t help the waste line. I also love the small meal options, my aunt is really I’ll and the small meals are an ideal size for her, loving it❤️
Angela at Liffey Valley Dublin was so pleasant and helpful as I completed my purchase there last week
We visited 44-46 High Street Beckenham BR3 1AY Store today our receipt info 05/11/221 09:57 22477596 113016 110 22574. We were served by a most pleasant and helpful assistant. Thank you.
I genuinely thought I was going to be directed to a survey on my experience of shopping in Marks& Spencer …. I never imagined I would have to run through reams of information and even more descriptions of people’s experiences of shopping in M& S.
I promised the staff member who helped me during my shopping experience that I would complete the survey to address just how far she had gone over what is normally excepted as ‘good service’
The assistant in question is Jan Smith who works in the Ipswich M& S store. … she helped me make decisions on a number of items, using her knowledge and experience …. Jan told me she has worked in this store for 21 years ….. which says a lot about her commitment to M&S and about them as an employer.
I will not do another survey … it is frustrating, time consuming and offers little reward to me as customer nor Jan Smith as sales assistant.
I had recently become pregnant and my breast are huge! I went to the Kensington Branch and was told they couldn’t see me. I then visited family in Brentwood, and popped into the store, and explained I had no booking but I needed help as I was uncomfortable. A few seconds later I was being helped Julie Morrissey ! She was supportive and helpful. I was measured and given different sizes and designs so I could see what I liked. she was amazing! I want to thank her again as an expecting mother she made it very simple and easy to get what I needed.
I have just visited the Neath store. Excellent service, very friendly and informative staff. They were incredibly helpful with my purchase.
I have visited your store in Barnstaple to buy a bra. I was served by a most helpful and pleasant assistant for a bra fitting. She also help my elderly friend who was very nervous has she as had a mastectomy . The assistant who served us was Marie so it as so comfortable that i purchased more than one. Marie i would certainly give her 10 Star rating. Thank you Marie.
I visited Glossop food store and could not find some favourite items. Sharon went into the bac to find one and found another elsewhere in the store. Well done!
I have visited Westfield M&S IN Startford, I was bit confused to choose a trouser and a matching coat,then I being helped Sabrina, she was very supportive and friendly, and I have chosen the correct size of my trouser and its matching coat.Thank you
I shopped today at Brookfield Farm Cheshunt.
Morf a sales assistant was extremely helpful, particularly helping me to sort out gift cards that I had accumulated over the lockdown, I would extend to her my gratitude. Thank You, Carol Francis
Visiting the mens department of the Marble Arch, London, branch this morning, Monday 14th November, was a truly dispiriting experience. Whilst the walls are covered in large photographs of lithe young men and most of the clothes are identified as slim fit or worse, the mens department seemed to be patronised solely by middle aged men of a certain girth. And I speak as one of those men, having been an M&S customer for the last fifty years (I am 66). The age demographic disfunction between the image the shop seems to want to project and the customer reality is laughable. I was looking for plain black trousers; hardly an exotic requirement. When I did eventually find a rack of them there was so little stock that it was a complete waste of time. I won’t be visiting a store in person again any time soon.
I shopped in Marks and Spencer store in Salisbury today I was served by a very pleasant young man called Lee He was very polite helpful and friendly It is a pleasure to go into your store in Salisbury
Was served by the lovely Iqra at Westfield – quick and easy service.
Hi. Used one of your food stores today. I asked the self-service till for a receipt I got what I thought would, obviously, be a receipt. Took it and went home, only to find I just had a bit of paper telling me to fill in a survey. So I have. But I would rather have had the receipt.
Dawn from M & S Hertford was friendly, helpful and professional during my shop today.
Visited Llandudno store very friendly very helpful very pleased
We visited the Worcester city store on Tuesday 1th November in the search for the gents underwear that I prefer. Not finding what I wanted I asked Rachel in the menswear department if she could help. She not only identified what it was that I was looking for but ordered the product on the spot for next day collection. What a superstar – thanks Rachel.
I have visited watford,it was very fantastic experience for me…very good service ..and lots of choices available
My wife and i where trying to find an item of underwear in the hedge end store at Southampton on 19th November, and having great difficulty in finding what we required, however upon asking an assistant named Pauline, she was able to take us to the correct area and would not leave us until we could find the correct items we where looking for, well done Pauline thank you very much for all you efforts and assistance
Bob & Pauline
I visited M&S food hall in Enfield today & just wanted to say how lovely, helpful & cheerful Patricia was.
Thank you for your help Patricia 5/5 for you.
What a frigging rigmorale to enter a competition for a lousy £50 card………..!!!!!!!!!!
Hi
Been to Harrogate store. Heather showed me where the overcoats hung and then served me and ensure I received the 15% discount I was entitled to as a Sparks card holder. Thank you Heather.
Filled in the questionaire specifically to compliment a member of staff on their helpfulness then the site went haywire and I lost everything. Hopefully this will get through. Thank you, Maahum, at Stratford Westfield branch, women’s clothing department, for your persistence and helpfulness in finding the item I was looking for. It took a while but you were pleasant (and smiling under your mask, I’m sure) the whole time.
Hello I wanted to thank Stephen at the Bexleyheath Branch for making my experience in the M&S food section so much more pleasant. He was so helpful,Kind and Knowledgeable I will certainly look out for him in future. Well done M&S for choosing such wonderful staff Excellent.
Was served by Morag at the Braehead Store, Glasgow. What a lovely, friendly and so professional lady. I would not have made my purchase if it wasnt for her. She was so helpful and made me feel at ease.
Visited Braehead M&S on 24 th November. Josephine answered a number of questions & ordered 2 items . She was pleasant, courteous & helpful.Thank you.
Visited M&S uxbridge – Very helpful and couteous
Served by Meena
I was served by Sheila at the Newton Mearns SF branch. She was quick, efficient and courteous so no complaints there.
However, I agree with Steve above!!
Thank you to Tracey F at Marks and Spencer’s burton for a brilliant service to be fitted with a correct bra she made me feel comfortable and not embarrassed I will defo ask for Tracey in future 5 star from me thank you
Thanks to Fiona, who works a gretna gateway M&S Such a nice manner and warm smiley eyes behind the face mask. Very helpful. 5* service.
A big thank you to Alfie at M&S Westwood Cross on Saturday 27 November 2021, He helped me with the Sparks card app, being extremely patient and helpful. The world would be a better place if more people were like him!
I visited the Bidston store today. It was very busy but the member of staff on the tills was so cheerful and chatty that I didn’t mind the wait. Thank you Dorothy!!
I had a most pleasant shopping experience at your 168 Fenchurch Street M & Store today when I was attended to by Megan. She was extremely pleasant, cheerful and helpful and I was most pleased with the service provided. Megan is a credit to your store and whatever you are trying to achieve from a customer service perspective.
Thank you to Maggie at Merthyr Tydfil M&S. Maggie is always so helpful and pleasant. Maggie always looks at my sparks cards to see if there is offers for me which there was on this particular day. She is very efficient and knowledgeable. Maggie always folds anything you buy very carefully and neatly and never rushes you even if there is a queue. I will always look out for Maggie because she always has time and is helpful. Thank you Maggie I give you 10/10 !
Last Thursday I bou
Last Thursday I bought a pair of slippers for a friend who has a very poorly husband and I did not look at them carefully enough as one slipper was used with the lining crushed and the sole dirty your assistant noticed and immediately rush to the stand for a replacement the assistant was Linda Rope and without her help I would ha e to have made a double journey. Your products are always immaculate and nicely displace and it did teach me a lesson.
We visited the M&S store at Straiton Retail Park and was assisted in the self service tills by an excellent gentleman named Tommy. We had several multiple items which he assisted us in putting them through. Nothing was too much trouble for him
Made a visit to Kingston M & S buying children’s clothing for our grandchildren. We were helped by Priya who searched out what was wanted. Priya tried help me to sign up for a M & S credit card on my mobile which for doing so, offered 20% discount but I think the application process is to clunky and not customer friendly, and needs so much information.
So the survey which I wonted to do, was again very clunky and I didn’t finish it, these things need to be kept simple to encourage people to fill them in.
Todays’s shop was very satisfying. The cashier, Luz, was so pleasant and engaging. She made me smile.
I have been left seething after visiting your Glenrothes (Fife, Scotland) store today. Normally I leave feeling I have received excellent customer service. Today was the exception. To be fair the lady who was working on the self service tills was rushed off her feet and dashing between customers. However when I asked her for some help when I had forgotten to scan my Sparks card to get my points she said (very loudly) that you’ve not been able to get points on those cards for about 3 years. I was very embarrassed and when I tried to explain that I had meant my offers and chance to get my shopping free she still couldn’t help me. I asked for it all to be voided so that I could scan it through again. All the while the sales assistant was dotting between 3 or 4 other customers. I ended up just paying for it as there was a queue and I felt people were becoming impatient. I know there was probably a very slim chance of winning my shopping for free and it may seem like I am being petty but it is the principle of the matter. I worked in retail for many years and do not feel that I received good customer service. To give the lady manning the self checkouts her due she was rushed off her feet. That, however was not my problem. I did say to her that I knew it was not her fault. I left feeling embarrassed and like I had been asking for something I shouldn’t have, when all I really wanted was to scan my sparks card. What should have been a simple transaction turned into a palaver to say the least and I will not be using your self checkouts in that store again. *disgruntled*
I went to the handforth Dean shop . The staff member Jessica was such a polite and friendly girl and made my shopping experience so much better many thanks.
Its the first time that I have been shopping in Marks and Spencer Macclesfield since last year .
I was ninety last June so it is quite rare for me to o now but I enjoyed my day very much .
I got a lot of help from Linda Lomas and managed to get all that I wanted and came home very happy.
It is the first time I have been shopping in Marks and Spencer Macclesfield since last year .
I was ninety last June so it is quite rare to go now but I enjoyed my day very much.
I got a lot of help from Linda Lomas and managed to get all that I wanted.
Now the Newmarket Store is closed, I have to travel into Bury St Edmunds or Cambridge to get my supplies. Yesterday I went to the Bury St Edmunds store which was very busy. On finding the tea counter empty of the Loose Tea Gold, I was very dissapointed, but member of staff Alison asked if she could help. I told her my quandary, and she took a hand held machine and found there was another box of packets in the stock room. Clearly saying it might take a while to find the, but that she would find me if I wanted to look around. Within five minutes Alison appeared again with said box, from which I took six packets, a months supply .
The queue at the till was rather long, but a customer service member collected me and my disabled son and took me to another till, and took my payment. Sorry I didn’t catch her name.
I was to say the least, impressed with your customer service at this branch, especially as it was so busy . Clearly a happy store.
(Darla)
.
extremely disappointed. we ordered our classic vegetable selection (00080903) back on 12/11/2021 paid our deposit to be collected tonight after work between 19:30-20:00 only to be told they had sold out!! What of all the veg? I was told that people who ordered after the date i ordered mine but could pick it up in the morning got theirs. How can this be allowed surely when i placed my order & made my commitment with a deposit surely these orders should then be earmarked for people who had all ready ordered. Also all the veg had not been supplied so surely some of the veg in the selection could have been delivered. Also i have been receiving emails from you with no mention of a possibility there may be shortages, at least we would of stood a chance of perhaps sourcing something from somewhere else. The girl on the till offered me a bottle of prosecco, which if i wanted one i would have ordered one. On the whole really unhappy
I want to say thank you to Michelle at the M&S Brent Cross branch for providing an excellent customer care yesterday 24th of Dec. Didn’t know what to get my wife but Michelle was very patient and competent in the advise she gave. Very impressed and appreciative of her efforts.
Thank you to Gillian at M&S on Barnes High Street for her amazing service and being so helpful.
Watford store in Atria. Anna M was so helpful and had so much patience.
I ordered online but returned to store. Had the wrong returns code and she was so helpful sorting it all out for me.
my wife and I shopped on 23/12/2021 for our Christmas shopping, assisted tills were busy, so we tried the self service, which we were not familiar with and as we had vouchers were unsure how the system operated. We therefore asked the assistant to guide us, very abruptly and lacking patience she showed us, we spent a little over £47 pounds and when my wife tried to use her Marks and Spencers
loyalty card it would not accept it , we again asked for help, explaining the problem, ” thats your fault, should have done that at the begining” we were curtly told, I said well where does it tell us that, she shrugged not answering and strode off. This was at cribbs causeway patchway Bristol, if you M&S want loyal customers , then customer service must improve, Try ” what is a customer” I showed all my new staff this , when I was a manager.
I visited your Canterbury store today 04-0102022 to take some unwanted Christmas gifts back and exchanged them of
some stuff I wanted and a gift voucher . Superb service from the assistant. I did however pick up a £50:00 ,parking ticket
for over staying my welcome in a car park in the city. So I sort of broke even.
Visited Hedge End store yesterday and was served by Samantha Dix. She was pleasant knowledgeable and extremely helpful. new furniture ordered without any problems. She showed us all that was available, moved cushions to show us the colour combinations.
Very happy.
I visited Mark’s & Spencer’s yesterday, 7.1.22, and shopped in the food hall.
The help received at the check out by Connor Slater was very much appreciated. He was so patent and kind and entirly professional. (I’m in my 70’s and can be slow sometimes). With Connor’s assistance everything went well.
He is a lovely young man and a credit to your firm.
People like Connor make shopping in Mark’s & Spencer”s a pleasure.
We visited the Fosse Park store to purchase some trousers for my wife. We entered the store and whilst getting our bearings were approached by Sarah, a manager. She escorted us to the female trouser area and assisted my wife choose three pairs. Having ensured we were happy she left us to proceed to a fitting room where my wife confirmed they were perfect fit and exactly what she wanted. We then purchased some other requirements before proceeding to the till. Where Sarah was polite with a genuine smile and caring the cashier was abrupt and unsmiling. My wife wanted to thank Sarah for her superb service and as we were about to depart the store we observed her behind a till. Without prompting she came to us and enquired if we had found everything we were after. Having confirmed this my wife advised of our experience at the check out. Sarah was naturally shocked and very apologetic advising she would speak with the cashier. Then without prompting she handed us a voucher for a cup of drink which we enjoyed. Sarah is an excellent example of good customer service – my wife should know she spent 30 years in customer services before retiring recently.
I was shopping in the Pudsey store on 8th January 2022 with my elderly neighbour, we needed assistance and we were assisted by Jill from the kids department. I have to say she was extremely helpful to me and my neighbour and went over and above her job description with the upmost discretion. I will certainly look for Jill if I need assistance in the future she deserves a medal.
I would like to thank Lesley at your Romford branch for her efficient service assisting me in the purchase of a pair of shoes. I am recovering from surgery and was struggling to find a suitable size/style,
Lesley’s ensured I was able to make the right selection and arranged for a local pick up point of collection
so I would not have to travel too far from home.
I was at the food hall in Marks and Spencer in Sunbury on Thames on 12th January. An error occurred re a charge on my bill the previous day. I explained this to Jean who resolved the matter immediately. It’s always a pleasure to shop at this store.
M&S Teeside brilliant shop brilliant prices.
We exchanged an item in Haverfordwest M&S today. Andrea helped us with the transaction and was wonderfully helpful in dealing with our problem. I was most impressed. Many thanks.
M&S Musgrove in Taunton provide a service to deliver food to wards whilst family cannot visit because of Covid. The lady I spoke to was so friendly and helpful, I called at 09.50 and she said she would deliver the items to my Dad straight away. Such a relief to do something practical when you are far away. Thank you M&S for providing this service. The team at Musgrove also deserve a big thank you for their kind customer service.
We went into Marks and Spencers in Bolton on 19th January 2022 to look for a suit for my husband. We chose one that was to my husbands liking, however when we paid, Donna noticed that the pants were a slightly different colour of navy. She then proceeded upstairs to look for the correct colour, style and size. However unfortunately they did not have my husbands size. She told us she would check online to see if there was any in stock. Fortunately there was and she has now ordered them. We honestly have not come across a more helpful sales assistant in many many years. Donna went above and beyond to help us. She was chatty and cheerful, like nothing was too much trouble for her. What an asset to Marks and Spencer at Bolton.
21/01/2022
I shopped at Walton on Thames M&S I am 84 and had a trolley filled high with treats for my visiting family Sophia was kind helped me load my bags put them into the trolley and made sure I was able to load my car before thanking me .
I purchased underware to-day from cashier John who was extremely polite and helpful a good experience as men find shopping stressful. Thanks John.
Today I made a quick last minute dash to get measured for a new bra. I was washed and deodorised of course but didn’t organise an appointment for this. Kath from the Teesside Park lingerie took me at no notice and before I could blink an eye fitted me with two new bra and off I went as happy as could be. I was on my way out of the department with two new garments. Very happy with the Service thanks.
Kate Lawrence, at Binley Shopping Centre is always very friendly and remembers faces and incidents , which makes you feel valued as a customer. She always asks me about my elderly relative who had a stroke last year and is in a Care Home.
It makes me feel that I’m not just a number and my elderly relative, who used the store regularly, still counts despite not being able to shop where she did. Many thanks Kate.
A credit to the M and S organisation.
I always find that the products are good quality and good value for money.
A young man named Michael was very helpful with my shopping for a second time. Unfortunately, if it was not for members of your staff like him, I would stop coming to the Camden High Street M&S. It has declined substantially in standards and customer service.
My complaints are the small trolleys are no long supplied and only the very large ones are available which are very heavy and block the aisles for other shoppers. I have been informed that theft is the reason for no small trolleys. Other Camden High Street supermarkets are able to supply small trolleys.
Also, there is a car park adjacent and it has always been full of trolleys. – no longer – in the evening when I shop. In order for me to gain access arriving at M&S, I use the back doors and escalator. I exit the same way to the car park, dispose of the trolley and take out my very heavy shopping bags to cross the road to my home.
As there are no car park trolleys, there is no way I can retrieve my £1, I was informed that there is a long chain with a lock hanging on the end wall of the trolley park. I eventually found it left lying on the ground in a pile of dirt. Again, no signage for customers alerting them to use the chain lock to retrieve £1s if the trolley park is empty. I shouldn’t have to ask one of your very helpful staff how to get my £1 back if there are no longer any car park trolleys in the evening, hunt around in the dark and dirt to find the chain lock.
My second complaint is the side doors which for a long time have regularly closed at 8.00 . Lately, they have been closed before 8pm with no notification of closing times . It appears that none of your staff have been informed of the time changes. That is very unfair on them to have to endure their valuable time wasted by confused customers. One of your very helpful staff said somewhere between 7-30-8.00 but didn’t seem sure..
This is totally inadequate as there should be clear signage with the amended precise door closing times. The lack of information forces me to walk with my trolley to the car park through M&S front doors onto Camden High Street and up a very scary alley often frequented by drunks, drug addicts and streams of urine. I also feel very anxious about walking down the High Street with a heavy trolley load of shopping as Camden High Street is a known crime ridden area.
I feel very strongly that your level of consideration, care and respect for your Camden customers is sorely lacking. Consequently, I find shopping at Camden M&S very stressful and unpleasant I suggest you improve your customer communication and public notices to prevent further losses of long-standing, loyal but now, very dissatisfied customers. I advise you hire a new manager who can run the shop in a much more professional manner for the staff and customers.
Would love to thank your wonderful member of staff Josie Spinks from the BlueWater store. She helped me with an alternative dress when the one I had purchased hadn’t fit and another size was out of stock. I had had my heart set on the original dress and was feeling quite down about the fact I couldn’t exchange it for the same one. Josie suggested a different dress and was very knowledgeable about the design of both dresses and said the newer dress is very flattering. I tried it on and was so happy and thought I looked amazing 😆😉 Josie even came round to the changing rooms to see how I got on. She showed such kindness, professionalism and knowledge and is a credit to the company.
My husband and l often visit the cafe in M&S Ayr and it is such a pleasure, the staff are so helpful and nothing is too much trouble. I worked in retail all my life and loved it, l wish staff in shops would get the message, without customers you would not have a job. I asked the girls at the till their names, Karen and Tracey. Well done M&S good staff makes such a difference and brings customers back.
Local customer at M&S Kingsley Village Fraddon and very often get served/greeted by the lovely Leah who always goes above & beyond to help, always with a smile and makes me feel at ease as I’m disabled and struggle sometimes with my shopping. Leah is such a kind thoughtful young lady, thank you 😊
I shopped at the Bishopsgate branch during my lunch break and lovely Elizabeth helped me at the till when I was getting a bit frustrated
She is a credit to M and S
very comfortable. shopping in my local M&S store Eltham & very lovely service at the check out very pleasant cashier name — Mercy.
Felt very comfortable walking around store everything i wanted was very easy to locate staff very helpful pleasant time shopping in my local store Eltham esp. very pleasant cashier name — Mercy . sorry written comment twice by mistake !
M&S…. Mere Green Four Oaks Sutton Coldfield.
Asked to participate in your survey.
As usual a pleasant experience .. the staff pleasant and helpful.. shop clean and tidy and a wide range of goods and prices. Seems to me your staff enjoy there work… Big thank you to Jan and the rest of the team.
Staff very friendly and helpful. Lots of pallets/baskets in the isles where they were still stocking the shelves.
Was in Kidderminster store , got served by lady called Jackie on the till , she was very friendly .
Why is it so difficult to find how to take your survey please?
Would love to thank your wonderful member of staff Maureen for her help and support to my parents in store at One Stop Shopping centre Birmingham.
Maureen helped us to make the purchase by giving her opinion and time, she even tried the jackets on for us to see the difference in size.
Brilliant customer care, and a very nice lady.
She was pleasant knowledgeable and extremely helpful. She showed us all that was available, moved cushions to show us the colour combinations.
Well done M&S good staff makes such a difference and brings customers back.
I always find that the products are good quality and good value for money.
Thanks
Kind Regards
Balvinder
Went into Ipswich store in 5th Feb to browse, however I picked up several items which I was trying to juggle with whilst looking for particular sizes amongst piles of jeans! Bev approached me, helped me with my purchases, checked stock on Jeans I was looking for and finally ordered a pair, helped me to the check out to purchase the other items – nothing was too much trouble – Thanks Bev
Would like to thank Adam at Mayflower Basildon M&S Store who went above and beyond trying to help me with a late delivery of a birthday cake.
He was professional, polite and did absolutely everything heh could to help and solve the issue. Which he did eventually.
Thank you Adam.
Would like to thank Samaira for being very helpful,went into the Ilford store on the 6th February and this assistant helped me with my sparks card as i have not claimed anything on the card… she was very busy but took the time to assist me in claiming my gifts.. she was patient polite and very friendly and approachable… ..she not only knew what she was doing she was professional about it explaining how the sparks card works ..There was also another female who was working on the tills who was also very helpful thank you both so much for your help and kindness well done 10 for being helpful and patient you both are a credit to M&S
I would like to officially thank Sharon, Jack, Mohammed and Amanda for their breathless services they offer to me any and everytime I visit the store. They make sure I leave a happy soul. Thank you to you all. Thank you keep up the good works and hopefully you get recognise.
Lisa at Mayflower Basildon M&S store was lovely, after a long day at work, her smiling face at the checkout was much needed. Very efficient and professional. Always enjoy my shopping experience at this store, all of the staff are always helpful, smart and ready to assist when needed. Nice clean and smart store, shelves always stocked well, love shopping here, thank you!
I would like to sincerely thank Jane from the store in Southampton (Westquay).
Jane was incredibly helpful. I recently had a heart attack and this was one of my few trips out on my own. I am unable to walk too far and Jane made a basket available to me where I could come and go, leaving my shopping in one place, instead of carrying it around.
Jane referred to me to other colleagues as her ‘lovely lady’ and she was just so welcoming, cheerful and thoughtful.
Jane certainly helped to make my experience very memorable.
Thank you so very much.
I have visited Marks&Spencer in Brent Cross shopping centre to buy something for my lady friend and I did not know where to find the items but thankfully Michelle and Sugar were “patiently”there to help me and taking time to explain the quality of the items. I would like to thank them both for being very helpful and friendly …
My friend and I visited Sprucefield Store on 11/02/22 and we were totally aghast at a Supervisor/Manager telling a young member of staff off in front of everyone at the tills. The young guy was just left embarrassed and tried his utmost so serve us knowing we had over heard this. He was most friendly and mannerly, we could have not asked for better service. But we were left with bad taste that this was done in front of an audience. How very unprofessional, I would have thought Managers would have been better trained.
Had this been my son I think I would have had something to say. I have just completed the survey of my visit but it does not give anywhere on it that I could have voiced this complaint. I wish the young guy well in his career and hope that he was not dis-encouraged by this behaviour.
I came on line to complete your speedy new survey to have a chance of winning £50 instead of being easy peasy speedy I have now given up as fed up of all the competition sites I keep getting re directed to total waste of time Also I have shopped in Marks a couple of times this week and had actually for once remembered to download my offers yes I was had a reduction on some fruit IO bought but was given the free gift the offers said i would get Admitted this was probably my fault for not asking at the checkout however it is not something you think about when trying to pack your shopping quickly because there is a queue behind you It’s only when you get home and think crumbs didn’t get my free gift or even remember to ask for it or even what it is/was
I am confused. Is this a survey or just a comments page? I don’t to put my postcode in. So I will just say that my husband was asked to fill in the survey and to mention the name of the person who gave him the receipt. It was Ash.
We use M&S for emergency or top up shopping and the quality is good. We also buy men’s underwear, socks (that wear out pretty quickly) and ladies socks; and occasionally trousers for men and women. I would be sad if M&S were to fold like other large long- establishes companies have.
I shopped in Bluewater, and was having difficulty looking for blouses, which I had seen previously. I asked Cindy, she was brilliant, helped me find these, as my size was not available, she ordered them fir me to be picked up I’m Bexleyheath. I also had 20% to use on my Sparks offers & a gift card. Nothing was too much for her…. she is an asset to you. Very bubbly and so supportive. Thank you so much….Cindy
Very helpful staff in the Bury st Edmunds store
Shopping in M&S Kings Road, Chelsea is pleasant especially with such lovely and friendly staff. Always so good to see familiar faces like Marciana at the check out. She is always polite and patient. I have been shopping there since 1997 and am so glad to have the news that it is not going to be demolished. We won !
Nice food. Nice coffee and great staff.
A very big “Thank you!” to M&S’ Wembley store exceptional employee Saroj, who went out of his way to find for me a missing shoe of a mismatched pair that was on the shelf. I am extremely grateful to this compassionate young man, who is a valuable addition to the M&S brand without a doubt.
Good morning
A huge thanks to Suzanne Lee and advice from Amanda at my bra fitting at Meadowhall, this morning. I was quite nervous when I arrived and enquired about my appointment. I need not have worried. The fitting and choice of appropriate size to enable me to achieve my best look was outstanding and 100% professional throughout. Conversation and discussion throughout enabled me to achieve a perfect fit. I am so grateful and will return for a different (new) style when I have trialled this one. Thank you so much.
Great range of meals and ideas but we had to put most of them back due to containing palm oil/fat. It seems that all the major supermarkets and food producers want to put palm into their products. Whilst this may be in very small quantities never the less more and more wild life habitats are being lost to satisfy our desires. I would like all of the M&S customers to make a stand and even more so M&S to make a stand against the use of palm.
I visited M&S Food Store in Falkirk Retail Park yesterday, I got what I required and went to the checkout, to be greeted by Carol Banks! She enquired if my visit to the shop was satisfactory, asked after my welfare and generally chatted, during the transaction! A delightful, cheerful, professional lady, who would be a shining example, for any new staff to follow!!😊
Estupenda! I had the most outstanding, understanding and sensitive attention from Bra Fitter Ana-Rosa in Cambridge when shopping for a post surgery bra. She deserves recognition for her patience and professionalism. She’s certainly an asset to M&S.
We shopped today in your Gapton Hall, all food store, Gtreat Yarmouth. There was a query on our receipt for the food purchased in store. The Store Manager Stuart was extremely helpful, polite and very considerate. A technical problem, with our Sparks Card, seemed to be sorted out instantly but in actual fact wasn’t. Stuart worked on the problem until the issue was resolved. He deserves recognition in the manner in which he conducted himself and is a credit to the standard of M&S staff. Well Done.
i came in the cafe today and was served by lisa, she was really nice and helpful.
Good service by Simon at the Chelmsford railway station M&S, very helpful answering a glut free question I had
Just visited the South Woodford Branch and was a very lucky customer to receive my weekly shop worth over £200 FREE when I scanned my sparks card – I always wondered who won and it turned out to be ME that day Thank You Very Much M&S & thank you to Molly for such lovely service
I want to mention Patricia at the check-out till who was so helpful getting my sparks reward chocolate chip cookies
My daughter and I shopped in the silverburn store on the 8th of March. We both were using the bra fit service, a lady called Margaret served us both individually. I must comment on her service, she went above and beyond to help us both find the right fit and styles that suited us. Margaret is an asset to the store as nothing was a problem. She was friendly and took the time to help us both. We’ll done Margaret your a beautiful lady. Thank you so much xxx
I just visited marks and spencer in the Reading town centre. i was served by Lani on counter no 5. she was very polite, helpful and kind towards me. i am always happy in this store, thanks Lani for serving me today at 11.25am.
Susy as always very friendly and delivers the best customers service
I love my local M and S Food store in Southfields and the cashier, Katie, is excellent and very helpful. She asks me to fill in the survey but I cannot access it. I have tried many times and each time I send an email to customer services but never receive a reply.
I should like to commend Katie but am finding it impossible. I am very computer literate!
I shopped at M and S Bearsden Cross, Glasgow for many years. Because of the attitude of one of the assistants pauline I stopped going into the store and now visit either Milngavie and Sauchiehall Street, Glasgow. My son occasionally shops there and yesterday was using the self service till. He had purchased various items including a bottle of red wine. He was approached by this dreadful woman and was asked to remove his mask and asked if he had any I.D proving his age. My son is in his thirties and she knew he was of age to by the wine.
The rest of the staff are always helpful and courteous but we will never shop at this store again. “Pauline” should not be working with the public
Disgruntled
I do not want to activate my account of leave card details. I only wanted to give feedback
I visited the Lingerie department of the Grafton Street, Dublin branch and was blown away by the service. I had no appointment but Laura very kindly measured me and helped me chose both strapless, T-shirt and lacy bra options for my size. Her knowledge for each product was brilliant, whether it was big or small fitting and whether it would work to my size and shape. I had genuinely forgotten what it was like to be helped so well in a store and when I returned to my patiently waiting husband with a smile on my face said that I would definitely be back for my underwear needs. Laura outdid Herself and could not have been more accommodating if fisher tried but what impressed me the most was her knowledge of the product. Amazing M&S, you have a goos one there. Thank you
I would like to recommend Chris L at the Reigate, Surrey branch of M&S.
I have been receiving emails telling me that I have a surprise treat. Despite trying hard, I was unable to access these treats. (I am in my late 70s and not very good with technology)!
Yesterday I went into the above store and asked if someone could help me. Chris was called over. He spent a lot of time helping me, explaining what to do and helping to change my password (I had forgotten it). Eventually I was fit to go and collect my freebies. Then, at the till, I again had problems and he was, again, called over to help. He was so calm and good at explaining everything, I, (almost) feel confident to try again, on my own.
Thank you, Chris. I really appreciate all your help and hope your manager does too. 10 out of 10 for customer SERVICE.
I visited M&S food store in Green Park and actually I was surprised by the help that I get from the lovely lady Marcia she nearly done everything for me I really want to thank her for all her help and the smile was on her face all the time.
I was supposed to be doing a survey. I don’t want all this rubbish about bools and movies. Can’t you make it simple?
I was supposed to be doing a survey. I don’t want all this rubbish about books and movies. Can’t you make it simple?
The woman was very helpful to me today she is a nice woman
Would like to thank Lisa Brown at Swansea, Oxford St. store, for her exemplary attitude in helping me on! 18/03/22. Such service is most audible and deserving of recognition!
I would like to thank Jess and Oydin, Bromley Store, although the store was busy I needed to return an item, these two ladies were professional and courteous , they allowed me time to find something else in store to replace my returned item.
The service I received was first class, I can’t speak highly enough as the staff provided such a professional, friendly and helpful service. The ladies who I dealt with within the Yaegar department were brilliant and couldn’t have provided a better service. Many thanks
I would like thank and recommend Nisha for some award. Shopping in the Rickmansworth food store on 25th March at 18.52 she went out of her way to help.
Whilst she was unpacking boxes and stocking shelves, she kindly showed me where the Croissants had been moved to rather then in the bread section.
She then came quickly to help at the collection point when she saw myself approaching the customer collection point.
Then when a queue was forming she jumped on a til.
We laughed at how much she had helped and I did comment on the fact I was so please she was working that evening.
I do not know how your rewards for staff works but she definitely deserves one.
My experience was very good and staff is really kind and co operative
Service was 10 out of 10. Jennifer was xtreamly helpfull andwas really knowledgeable about what I needed.
Hi, I just wanted to say that I have mostly always found what I’ve been looking for at the Northampton, Sixfields store, and that the staff have always been helpful, friendly and professional. Emily even shows personal interest and always has a smile too. Thank you M&S for your attention to quality. Although I have noticed some of the dates having less duration recently, but otherwise, just as I expect from you. Thanks.
Just drove 20 miles to Exebridges Retail Park, Exeter, to buy a M&S Birthday Cake, chocolate of course. Did some more food shopping too. I wish I lived nearer as the shopping experience in M&S is just so good. Lots of lovely, high quality food at good prices. I had to ask a couple of workers where things might be and they were ever so helpful. And we had a very pleasant exchange and laughter with the person on the checkout. Well done M&S. Just what I always associate with your staff and business.
Thank you to Keigan at M and s Dundee for going the extra mile and finding the trousers I wanted in the shop stores. well done.
Jacqueline Mc G
Omagh M&S
Many thanks for helping me out on Friday morning last , and in such a customer focused manner .
And sorting out the purchases for me . And the banter as well !!!
Well done
Thank you to Rosemarie at M&S in Tottenham. She was very helpful and kind! Everyone was very pleased with the afternoon tea set up. 🌸
Mandy the cashier always a joy and extremely pleasant and helpful at Reigate store. Unfortunately as small trolleys rarely available i don’t shop there as often.
Mandy the cashier always a joy and extremely pleasant and helpful at Reigate store. Unfortunately as small trolleys rarely available i don’t shop there as often.
Massive thanks to Francessco at Scunthorpe M and S .
Bought a suit , shirt and tie for my daughters graduation last minute and this gent colour coordinated and sorted my sizes out to fit inside 19 minutes .
Much appreciation to Ivanka in the Food department of your Croydon Branch. Ivanka’s customer service and professionalism is second to none. She is able to provide useful information as a regular shopper and never fails to greet me and I leave feeling rather special.
Hi, I am trying to complete your survey but your website is preventing me from doing so?
I don’t have a website, I only have my email address.
I visited the Hedge End store were a wonderful lady in the makeup department, by the name of Maureen, was extremely helpful. I was struggling to find an item but her patience and helpfulness ensured I ended with the correct product. This dear lady went out of her way to assist me.
Many thanks to Karran at M&S Longbridge this afternoon. Before making an expensive purchase she checked my Sparks Card to find that I had 15% off. I was delighted, so thank you Karran.
Sadly, my purchase today had to be returned due to a mark on the item.
However, Kai at Longbridge was very helpful in sorting the whole thing out for me. He was very patient as we tried to find the mark on a double bedspread, not easy in store. Nothing was too much trouble for him. Thank you.
Hi I visited your branch in breahead Glasgow this morning 18th April 2022 to inquire about bra measuring service as I couldn’t do it online, Michelle whom I spoke with was very helpful, she made me an appointment there straight away, so I got measured, she went to find me a few bras the colour I needed, she was very professional & mafeme feel so comfortable as I was very embarrassed, I bought my bra & would definitely recommend Michelle to all my family and friends.
Made me feel very comfortable
hello, my bill no is 04491020223468,it was a great time to shop
Please M&S make the survey much more user-friendly. It is very confusing to navigate and find the correct survey, lots of START BUTTONS THAT LEADS to another site. very stressful to find the survey
Big Thank you to Kay at M&S outlet Banbridge for her friendliness and helpfulness.
We were served today in the furniture department at Hedge End by Samantha Dix. She had a comprehensive knowledge of the furniture in the department and it was a pleasure to be served by someone so friendly and knowledgeable
Natalia at Westfield Stratford was an absolute angel. Very helpful and knowledgeable. Thank you
Please thank your lady Dawn s in your Chelmsford branch. Myself and bride to be came in for bra fitting service for her wedding underwear. We both had fittings and thanks to Dawn we purchased a few items each.
She was so friendly, jolly, honest, chatty but, mostly made us feel so comfortable. Both went out buzzing & looking forward to wearing out new purchases this Saturday for the big day.
Thank you Dawn S x
Your lady at the Jaeger stand at Hedge End – Linda Rope askec us to complete your customer survey on this site. The paper that she gave us described it as a speedy survey, yet once I arrived at this site, I seem to be trapped in a circular link. if you want to get customer feedback, you should have a site that makes it easy to do.
It seems to be much like your Sparks loyalty scheme, which seems to require me to do lots of work to find out that your offers aren’t what I want, but the stuff you are trying to get rid of.
I was served by Anna today at the store on the Middlebrook in Bolton
Anna was great from the off and was professional and supportive during bra measurements.
Thanks Anna x
Amanda at the Kingstown Retail Park Food Hall in Carlisle was very efficient & pleasant whilst putting my shopping through the till on a busy Saturday lunchtime. She is a real asset to the company & branch. Thank you Amanda.
Hi I would like to express my thanks to Bernadette in the Kids department at your AINTREE store.
I visited there today looking for a top for a christening today i know i left it to the last minute but i found the perfect color polo shirt to go with my trousers but when I looked for my size there was everything but mine.
so i looked around for a customer service person and ask if Bernadette if she could see if they had my size in the stock room, check on the hand terminal and said that there was 5 which should have been out on the floor but where not so she went to look and came back saying that there was not any there or on the side hangers she consulted with her manager as it was before 11:00am I could not buy till then anyway so a waited and in a couple of minutes she saved my bacon by bringing 1 out for me I was so relived that she spent time to find it thank you bernadette, Iwill defo return again.
I was Served today by a wonderful polite young man called Michael (IC) he was a Hipster sort, very friendly, cool and approachable, its so nice to see the younger vibrant staff on the checkouts, not that I have anything against any age group but it was refreshing to chat with him about other subjects and his tips on groceries. I came out feeling happy with my purchases and the World !!!
Went to have a bra fitted at M&S Guildford. Had a marvellous lady called Kristen who served me, she made the whole process stress free and took the time to make sure I had a perfect fitted bra. She was personable, kind and knowledgeable and she is an asset to your company.
Jill Gray.
I had a bra fitting with Lesley in the Leicester city centre branch. Lesley was kind, friendly, extremely good at both her role & with people & we even had a giggle. Thankyou so much for your kindness. I also remembered her from my last visit to the same branch as she helped me with an exchange & return of a pair of jeans that just “didnt like me” .
janine and Natalia were both very helpful and friendly. Thankyou
Rosemarie was very helpful , and a credit to Marks and Spencer !
Gillian at Stirling very nice and helpful. Highly recommended.
Kausar at Uxbridge went out of her way to ensure that I received the best possible attention for my bra fit.
Very impressed with the customer service.
HUGE THANK YOU to DIANE at Glasgow Braehead Store. I needed a black jacket in a particular size. Looked on Website and found 1 in my size in the Braehead Store. Was not able to get in to store till later that day and thought the chances of that particular jacket still being there were slim to none. I looked in the relevant area as soon as I entered the store but was unsuccessful in finding the jacket. I approached the checkout in the vain hope that they could work a miracle and find the jacket. DIANE listened and went off to have a look. Not long after she returned with the very jacket I had come for, needless to say I was delighted. One very happy customer. Well Done Diane
Cathy
Wonderful quality, and very polite staff
It’s always a pleasure to do my shop at marks and Spencers.
Thank you all
Visited M&S Hedge End. Extremely helpful assistance provided by Samantha Dix and Jo. They both went out of their way to help and were most kind, informative and kind. Very many thanks to them both.
Helen at Brooklands this afternoon (Sunday 15 May) was approachable, helpful and knowledgeable.
Excellent customer service, much appreciated
Dear sirs, My wife and I made our first visit to Bluewater store last Monday since beginning of Covid lockdown looking for mens shirts. Very disappointed with stock availability. department was in complete disarray. However, I chose a Polka shirt 26132211T11 Size 16 made in Cambodia. Tried it on at home, collar extremely tight. Either, wrong label or sizes scimped. All my other M&S shirts size 16 are very comfortable and fit well. I returned product to your Eclipse Park, Maidstone this morning for a refund. Staff at both stores happy and helpful, especially Tracey at Eclipse today.
We had lunch in Cafe at Bluewater and thought quality, choice, and labelling of food/drink was not up to previous standard. My wife was on taste panel at her company, and thought your sandwiches tasted of cardboard packaging. Sincerely hope things change.
Thanks to Irene at Moorgate. Helped me buy two nice paid of shoes quickly and efficiently
Jenny in the bra fitting department at Silverlink Newcastle was extremely helpful. She was more than happy to help me get the right bra to go under a special dress. She new exactly what was needed trying it with the dress I had brought with me. Nothing was too much trouble. She was very friendly and brilliant at her job. I was very grateful for the assistance she gave me. A credit to the store.
Thank you to Lende P (sorry if I have your name incorrect), my appointment was yesterday 16/06/2020 at Cheshire Oaks (I am quite sure you will remember me – an hour and a half) 😂. This staff member of M&S went above and beyond to help me and eventually we came across ONE Bra that fitted, and on a plus side didn’t move a muscle (who knew a bra fitting could be so much fun 🤣.
Thanks again
Jo
Visited, as usual, our local M&S Portfield for our weekly top up, and Heidi helped us along where needed – always friendly people at hand – great place to spend your hard earned and the joy of consuming it all later……
I had such a wonderful experience and the M&S café at the Willows, Torquay on Friday 5th August. I had my 11 month old daughter with me (who I was carrying) and all the staff went above and beyond to help me, they carried my tray over to the table, went and got a highchair, brought me some hot water for her food pouch and all of them were just so friendly and nothing was too much trouble. It really made my experience so much better – thank you.
I was at Uxbridge store today in the food hall, and i was having problems try to use you self service till, when your assistant Kim.C. came to my help, she was brilliant and so helpful, and i was on my way with my shopping in no time thanks to her knowledge of the till workings.
M @ Sat B;ackpool Victoria Hospital are very good.Staff very helpful if you need it.
Thank you so much to Colette in Patrick St. in Cork – It was such a pleasure to be served by her, she immediately attended to my needs with such ease despite the long cue and what seemed like a lack of staff – thank you again !
We had superb service at Swindon Orbital Branch yesterday when unfortunately my staff discount card did not work. The assistant, Michelle C, was very reassuring and called the manager who again was extremely polite and helpful. He has referred to the customers service desk and we have been assured that the problem will be sorted. I myself worked for Marks & Spencers for 18 years, retiring in 2004, and was pleased to see the high standards of customer service was retained.
Bra fitting service superb service by Lyn Llanelli Parc Trostre.
Thank you for your high standards, patience and professionalism.
Marks and Spencers in Charlton, SE7 always a happy security guy and always served kindly by a young lady called Katherine in Womenswear, she has helped me out on more than one occasion and never complains, she is an asset to the store. Thank you M&S
In the Foodhall there is another guy, dont know his name but is always on hand to help on the self serve tills – never grumbles. once again thank you M&S
Thank you so much for Donna for going above and beyond with helping my mother and I at the M&S store at Westfield. She made our day. She is such an a great example of how supportive, professional, and cheerful of a person she is. I am new to London, but I am so happy that I got chance to be helped by that amazing lady. She deserves the best indeed.
Visited Cheadle store this last Tuesday, had a wonderful time updating my old wardrobe at excellent prices. Very impressed by staff attention and friendliness, particularly Tracey Evans at cash desk. She helped me apply for a M&S credit card which saved me 20% on the day’s purchases. Thankyou to both Tracey and Athena for making the visit enjoyable.
JOHN CHADWICK
Big thank you to Sheila who helped me buy £750. worth of gift vouchers its not an easy thing to do at a auto till.
Can you please confirm when the eligibility for the monthly £50 draw linked to entry into the survey runs from. Is it for
1. the duration of the calendar month in which the visit to the store takes place;
or
2. the duration of the calendar month in which the survey response is entered on line;
or
3. a 30-day period starting with either of the above.
I went to the Wolverhampton branch today. The mens department is very much depleated from what it was. Choice very poor. Only one double sided rack with socks and two of underwear. Trousers, jeans, shirts and jumpers no better. Tableware also very poor for choice. Till closed, had to go to one in the ladies department to pay. No staff at that till had to ring a bell, told reduced staff was the reason. Only one till for the whole floor. The food department a little better but only three check outs with staff on them. The only good point was Fiona in the ladies department, who served me and was very good.
Buddy James Rose had perfect service today which makes the experience very pleasent.
I regularly shop at M&S in Chorlton Manchester M21 probably 4 times a week over the past two years since moving back home.
It is refreshing to have a store where the staff are consistent and more importantly are super helpful regardless of how rude some of the customers can be.
This was again the case when Julie.T helped me locate the eggs that were in the process of being moved from the storage to the shelf. Whilst this might seem insignificant it is actually the opposite.
Just wanted to say thanks to Julie.T and to all at the Chorlton M21 store for the fantastic service.
I just want to thank AWATEF for the wonderful service each time I go to Marks and Spencer in Douglas Village, County Cork in Ireland. She is the most helpful, very, very friendly and efficient person. I have never seen her frown or in a bad mood. She’s just amazing.
I am a regular customer of Teddington M&S shop. The shop is optimum with all fresh product ranges. It is lovely to get a friendly service every time I require. I specially want to thank Michael P who helped me 3 times so far in the self checkout. He is very friendly and efficient person with a smile always on his face. I want to say a thanks to Michael for providing an amazing service.
Hi, I went to the Hedge end M&S today and got excellent service in the Curtain Dept from Lyn Symes. Lyn is very knowledgeable and had a very nice way of guiding me through the correct way to get my measurements done , Lyn also provided quotes for the range of materials on offer. First class help. Many thanks.
My wife and I were in the Fosse parks M&S yesterday and can’s thank 2 members of staff enough. Helen in menswear was above and beyond helpful in all respects. Thank you.
Martin on the tills went out of his way to go to the stockroom to find an item-Thank you.
As a company you are so lucky to have 2 tremendous members of staff
Well done to Venessa at M&S at Stane Park, Colchester. Happy and helpful checkout. She pointed out that I hadn’t made full use of the £12 meal deal and held my basket whilst I collected all the deal items…and continued to serve other customers, so no-one was kept waiting. An unexpectedly pleasant way to end the shopping.
Marks and Spencer chesterfield.
So I’ve got a Christening to attend this weekend.
So I thought I’d buy my outfit from MandS as my mother sent me to collect her item she found online which I only realised when I got there was a tuck in underwear. Which was highly embarrassing. No wonder my Dad decided against going to collect.
Helen R helped out massively and managed to find me the last item in stock for my mother and even more impressive she helped decide on my outfit for this weekend christening.
Absolutely amazing service.
I bought a suit at your Owlcotes Centre, Stanningley, on the 18. 11. 23. I would like to say how good the three members of your staff who dealt with me. around 3.45p.m. to 4.45p.m. were.
There was a young man acting as receptionist by the entrance, unfortunately, I haven’t got his name but he showed me to the area I needed to be and gave me some information about the product I wanted.
At the changing room and ‘suit and trousers’ area I was given a great deal of help by a lovely member of your staff, Cynthia. I was having difficulty finding what I wanted and I couldn’t have wished for better service.
At the pay desk, I was served by Qasim. Again the best service possible from Qasim.
And that’s it. THANK YOU to Cynthia, Qasim and the young man in the entrance greeting area.
As a frequent user of the Marks & Spencer store on the A34 Handforth Bypass, may I pay a special tribute to Lucy Grimes and all her team – and especially to the retail shopfitters (Audas?) for a magnificent new store.
The immense amount of work has gone on with minimal inconvenience to us shoppers,
and I’m sure that all have appreciated the end result – a spectacular new store.
Well done and thanks to everyone concerned.
2024-02-02 North Road Retail Park, Fort William, cap park drainage
Marks & Spencer your neighbor’s Home Bargains, Mountain Warehouse and possibly Aldi’s trading on the North Road Retail Park, Fort William
As a regular customer from an outlying district visiting most of the shops in this complex, I draw your attention to the lack of suitable and correct drainage of the car park of the said retail park, I would suspect this is due to bad design in the first instance, I further suspect that this has already been raised with the estate owners on a number of occasions by the respective tenants
From day one there has been an ongoing problem with the drainage of the car park, it is not the responsibility of Marks & Spencer or your neighbor’s, but surly, you collectively must be losing trade through no fault of your own and therefore should you not collectively bring pressure to bear on the estate owners to rectify the problem sooner rather than later
It would appear to me that the estate owners are just sitting back and taking you rent, whilst you as tenants are losing trade due to the lack of parking spaces during period of high rain fall
It is the responsibility of the estate owners to rectify the situation, no doubt the work will be carried out during the summer months when the complex is full of locals and tourists alike, once again resulting in the loss of trade
Can the collective retailers cooperate in bringing pressure to bear legally on the estate owners to rectify the situation
I as a customer should not be expected to come into town in my wet suit and Wellington Boots just to do my shopping
Yours a very WET customer
Peter Dale